Home > Certification > KNOWLEDGE-CENTERED SUPPORT FOUNDATION (KCS)
No Formal Pre-Requisite
The KCS Foundation course provides support center supervisors, managers, and directors with an awareness of knowledge management best practices. Additionally, participants are introduced to fundamental concepts of the Knowledge-Centered Support (KCSSM) methodology. This course can also be used to build internal support for a new knowledge management initiative.
Organizations that leverage knowledge and manage it effectively can reduce costly mistakes, accelerate the absorption and distribution of new ideas, and eliminate redundant work. A thriving knowledge management program, one that successfully captures, structures, and reuses information, is a vital component of top performing companies and often provides them with a competitive advantage.
Participants can understand KCS practices and how they provide value. This certification ensures a consistent understanding of the KCS methodology for everyone in the organization.
Technical support or business professionals who want a fundamental understanding of the benefits and processes associated with a knowledge management initiative.
There is no formal Pre-Requisite
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