ITIL® Practitioner

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Duration

3 Days

Pre-Requisite

Must hold an existing ITIL® Foundation certificate

Course Details

Course We Offer

Course Overview

This immersive case study driven course is developed by practitioners for practitioners! During the 3-day course, individuals, teams, and organizations will learn to address the challenges faced by them due to IT Service Management (ITSM) improvement initiatives.

The ITpreneurs case study driven ITIL® Practitioner course offers practical guidance for professionals on how to adopt and adapt ITIL® for their organization. This course is the next logical step for individuals who have earned the ITIL® Foundation Certificate and are familiar with the ‘what’ and ‘why’ of ITIL®. ITIL® Practitioner will focus on the ‘how’.

Course Objective

Individuals certified at this level will have demonstrated the following:

Able to apply organizational change management to support continual improvement
Understand how to communicate effectively to enable CSI
Able to use metrics and measurements to enable continual improvement
Connect and align ITIL® with other frameworks, good practices, and methodologies, such as Lean, DevOps, Agile, and SIAM
Able to apply the CSI approach to manage improvements in a given organizational context
Able to apply the ITSM guidance principles in a real-world context
Understand the ITSM concepts that are important drivers of Continual Service Improvement (CSI)

Learning Outcomes

At the end of this module, you will be able to:

Target Audience

This course is of interest for ITSM professionals. Whether working in customer service or involved in running projects, everyone should be able to identify, initiate, and successfully complete service improvement initiatives either small or large:

System Integrators
Service Providers
IT Developers
Business Process Owners
Business Managers
IT Consultants
IT Support Staffs
IT Management

Pre-Requisite

To take the ITIL® Practitioner exam, individuals must hold an existing ITIL® Foundation certificate.
ITIL® Practitioner is also worth 15 points towards your ITIL® digital badge as part of our ITIL® Membership programme
ITIL® Practitioner is worth three credits towards the ITIL® Expert qualification.
ITIL® Practitioner is not a prerequisite for the ITIL® Intermediate Level qualifications.