Home > Certification > CUSTOMER SERVICE REPRESENTATIVE (HDI-CSR)
No Formal Pre-Requisite
HDI Customer Service Representative (HDI-CSR) training focuses on call handling best practices, communication and listening techniques, documentation, problem-solving, and troubleshooting skills, conflict negotiation, and responses to difficult customer behaviours.
Frontline customer service representatives interact with your customers every day. Do they have the skills to create first-rate customer experiences? This skills-building and certification course introduces the skills and techniques required to provide outstanding customer service and support.
There is no formal Pre-Requisite
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