HDI Support Center Manager (HDI-SCM)

Home > Certification > HDI SUPPORT CENTER MANAGER (HDI-SCM)

Duration

5 Days

Pre-Requisite

No Formal Pre-Requisite

Course We Offer

Course Overview

Support center managers are responsible for executing the operational and tactical plans of the support organization while satisfying customer and business needs. HDI Support Center Manager (HDI-SCM) training explores how the support center’s strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments.

Course Objective

Target Audience

Pre-Requisite

There is no formal Pre-Requisite

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