HDI Support Center Analyst (HDI-SCA)

Home > Certification > HDI SUPPORT CENTER ANALYST (HDI-SCA)

Duration

5 Days

Pre-Requisite

No Formal Pre-Requisite

Course We Offer

Course Overview

Help desk professionals and support center analysts provide frontline support and act as the primary contact for customers. It is important that these service desk professionals provide the highest quality customer care with every interaction. HDI Support Center Analyst (HDI-SCA) training focuses on help desk strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes.

Course Objective

Target Audience

Pre-Requisite

There is no formal Pre-Requisite

ITIL®/PRINCE2® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.